Focus Group Findings
The Participants
Salience
Usage Situation
Brand Image
Brand Resonance
Sng Yan Ling, 24, PR Executive. Hobbies: Dancing, Yoga and Traveling
Ng Pey Wen, 23, Contents Specialist. Hobbies: Watch TV and Eating
Alicia Yap, 28, Student. Hobbies: Dancing and Traveling, Watching Movie, Taking Photos
Kim Yoojin, 23, Student. Hobbies: Playing the Piano and Watching Movie and Listening to Music, Gymming, Playing Badminton
Salience
Depth of Brand Awareness
"What are the top three pad brands that come to your mind?"
Yoojin: Kotex, Whisper, Laurier
Alicia: Whisper, Kotex, Sofy
PW/YL: Whisper, Kotex, Sofy
"What pad brands do you use?"
YJ: Liner, day and night
A: Liner, night
PW: Liner, normal
YL: Only night pads
Participants were shown prominent items found on the packaging of Laurier, Whisper and Kotex; they were then asked if they could recognize the brand. Kotex’s female character: All guessed correctlyLaurier’s leaf logo: None guessed correctly with incorrect answers like Whisper and SofyWhisper’s packaging with logo censored: None guessed correctly with comments that it is a cheap brand.
YJ: Kotex
A: Kotex
PW: Kotex
YL: Laurier
"What different lines of sanitary pads do you use?"
Same reply for all participants: “Occasionally as my mother buy the pads for me”
"How often do you switch/try out new brands?"
Breadth of Brand Awareness
Purchase Situation
"What made you choose the pad brand?"
YL: My mum
PW: Reputable brand name
A: My family used that brand so I used it too
YJ: Trusted brand name
"What usually buys pads for you?"
YL: Mum
PW: Mum
A: Usually my mum, occasionally by myself
YJ: Mum
"What is the minimum amount that you would pay for one pack of 20 pads?"
YL: $5
PW: $5
A $6
YJ: $6
"Where/How do you learn about Kotex?"
YL: Supermarket
PW: Supermarket
A: School education when I was young
YJ: My mum
Overall Brand Awareness
Based on our focus group findings, all participants recalled the same three brands, Sofy, Whisper and Kotex, which are major players in Singapore’s feminine hygiene industry. A few reasons include: (1) participants saw the Kotex products on supermarkets shelves (2) they were informed about the brand by their mothers (3) they were exposed to the brand through primary and secondary school feminine hygiene programs conducted by Kotex in the past. Interestingly, participants were only able to recognize the Kotex packaging, and not the other competitors. This shows that Kotex has a differentiating packaging design that is more memorable than the other two competitors, Whisper and Laurier.Hence, the Kotex brand has achieved high brand recognition and brand recall, resulting in a top-of-mind brand awareness and established membership in the feminine hygiene product category, amongst our focus group participants. In terms of usage situation, 3 out of 4 participants use the Kotex brand and have different pad length regimes. One of uses the panty liner, normal day pads and night pads, while another uses liners and night pads only. In terms of purchase situation, it was found that all participants depended on their mothers to purchase their pads. This is because the participants trusted their mothers to buy a reputable and reliable pad brand during their grocery shopping. Another reason could be due to the participants’ busy schedule as students and working adults, leaving their mothers to do the shopping for sanitary pads. Kotex has broad brand awareness since the participants would use different pad lengths within the same Kotex brand to suit their menstrual needs. Overall, the Kotex brand has achieved a deep and broad brand awareness, by meeting the salient feminine needs of our participants.
Performance and Judgement
PW:
Breathable - 7
Affordable - 8
No Leakage- 8
A:
No leakage - 8
Comfy - 4
Affordable - 6
YJ:
No Leakage- 7
Affordable - 6
Clean - 8
YL:
No leakage - 7
Comfy - 7
Affordable - 6
"What is an ideal pad to you in terms of its attributes?Rank the attributes in terms of level of importance.Rate the performance of Kotex based on these attributes (1-10)."
"What made you choose the pad brand?"
YL: NA, not a Kotex user
PW: affordable (strength), too thick (weakness)
A: no leakage (strength), not comfortable (weakness)
YJ: brand reputation (strength), not comfortable (weakness)
"Whenever you are buying a pad, which pad brand attracts your attention the most?"
PW: Kotex
A: Kotex because of their cartoon characters on the packaging
YJ: Kotex
"What do you like or dislike about your pad brand?"
YL: NA, not a Kotex user
PW: Absorbent; Troublesome and embarrassing to carry pads out
A: Adhesive is good; I get rashes because its not absorbent
YJ: Trusted brand name, easy to unwrap; I need to change the pads often because I have heavy flow and the pads is not absorbent enough, it is also uncomfortable.
"If Kotex were not available in stores, what would you have done? (wait, go to another store, change to another brand)?"
YL: NA
PW: change to another brand, Sofy
Alicia: go another store and buy
YJ: change to another brand
All of our participants highlighted the important attributes of no leakages and affordability (high average score of 7) when asked about the attributes of the ideal pad. Other attributes include comfort and breathable. In terms of performance, Kotex brand has fulfilled the functional need of no leakages and affordability for 2 of our participants. However, it received mixed reviews about comfort and absorbency. In terms of design, the participants answered Kotex as the most attention grabbing design packaging on the shelves, due to the female cartoon figure on the packaging. In terms of judgment, the general satisfaction level of the Kotex users is slightly positive since it fulfills the important two attributes, preventing leakages and affordability but does not perform well in terms of comfort and absorbency. Hence, the overall sentiment of brand credibility is high but brand quality is perceived to be low due to the discomfort of material used in the pads. The Kotex brand has brand superiority in terms of its attractive packaging design, fulfilled attributes.
Imagery and Feelings
Brand Feelings
"State three words that best describe Kotex."
YL: Girly, Midrange, Plastic
PW: Blue, Generous, Value-for-money
A: Traditional, Clean, Rough
YJ: Purity, Clean, White
"State three words that best describe Kotex."
YL: Girly, Midrange, Plastic
PW: Blue, Generous, Value-for-money
A: Traditional, Clean, Rough
YJ: Purity, Clean, White
Based on our focus group analysis, a typical Kotex user is a woman who is in her 20s to 30s who leads an active lifestyle. This imagery is likely formed in the participant minds because of the young female adult cartoon on the packaging as well as recent advertisements portraying young active women. However, when asked to state three words that best describe Kotex, there were no words in common across the participants. Interestingly, one participant pointed out traditional (long heritage), referring to the time when Kotex used to conduct school programmes for primary school students on feminine hygiene. For the mixed results in describing Kotex but a successful common user profile, the brand image of Kotex seems not to be obvious enough to its users. Nonetheless, our participants generally have positive feelings, such as feeling safe and comfortable, towards the brand.
"How do you think a Kotex user looks like?"
YL: Young adult, 20s, working, Asian
PW: 20~30s, active
Alicia: 20~40s, thrifty
YJ: 20s, Girly, Clean
"Based on your experience with Kotex, how likely do you think you would buy Kotex? (1-10) (either continue or new user)?"
YL: 6
PW: 9
Alicia: 2
YJ: 8
Based on our focus group findings, our participants do not display customer loyalty because two out of three participants would change to another brand if there were no Kotex brand in stores. This is despite their relatively high likelihood to purchase Kotex products again. This could be because the participants view the feminine hygiene brands as low involvement products and select the Kotex brand purely out of habit. It is also evident that there is no strong relationship between the Kotex brand and the participant. Hence, the Kotex brand has low resonance amongst the participants.